FAQ

We are happy to assist you in answering all your questions or when you need advice that is why we reply the same working day to your request.

We take your online safety very seriously. Personal and payment information is safe and no data is sent without encryption. Securing your information is our top priority. All orders are shipped over a secure internet connection using SSL (Secure Sockets Layer) encryption and other measures.

You can go to the offers page to check our current promos & discounts

Yes sure! We believe in online but we believe even more in personal contact. One of our assistants is always willing to speak to you if you have any questions. The phone number is +31-575-841269

Yes, we would love to help with some interior advice. Just send us a picture of your interior and where you want to put your throw and we will give you advice on which alpaca native plaid would fit.

You can contact us by email, telephone, or visit the store. 

Yes you can, please send an email with your brand & shop information (including VAT number) to Rebecca Braak info@ecuafina.nl.

The minimum order value for wholesale orders is 300 dolars.

First enroll your shop by sending an email with your brand & shop information (including VAT number) to info@ecuafina.nl. If your shop is accepted you can create your wholesale order through the webshop by following the regular steps. You just have to add your discount code at the final step of the purchase.

Your order will be shipped as soon as possible. If all products are on stock the order will be shipped the same working day if your order has been received before 4PM (GMT+2).

If you are not satisfied with your purchase, you can return your product (s) to us within 14 days of delivery. The shipping costs for the return shipment to the store are for your own account.

If you make use of your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@ecuafina.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is properly packaged for return.

After we have received the items back, we will refund the amount paid for the item in question within 14 days. We will refund you with the same payment method you used to purchase the item.

As soon as we have received your returned items, we will send you an email. It may take a while before we have processed your return. The refund will follow within 14 working days after we have received the item back.

If the order has not been shipped, we can cancel your purchase and make a refund straight away. If the product is on its way to your doorstep we are unfortunately unable to cancel the purchase. In this case you would have to send it back and ask for a refund. To do so, please send us an email to info@ecuafina.nl with your request and we will take care of it!

Your product will be shipped the same working day (Monday - Saturday) if you order before 4 PM (GMT +2).

There are no shipping costs for order in the USA.

In the USA shipping is always free.

Your order will always be shipped with a tracking number. You are able to check this number to be able to know exactly when your order will arrive.

You can pay with iDeal, bank transfer and credit card in the webshop.

If your card is authorized, payment will be charged directly to you and you will receive an email confirming that your order has been successful. Only paid orders will be processed. We do not charge (afterwards) fees for failed payment transactions.

The prices in our webshop include VAT.